I know that this blog is normally all about Minecraft, but I have to change the subject for today. I assure you I will get right back to Minecraft on my next post.
Yesterday I took the day off of work to take delivery of a bed my wife purchased last week at the Rooms To Go store in Douglasville, Georgia. She paid to have it delivered, as we have no way of picking it up at the store. When the Rooms To Go delivery team arrived at our address, they were in a big rig truck. Well obviously I don’t service many big rigs at my residential home, so the truck would not fit down my driveway. This is a standard driveway just like all the others in my area. Common sense should tell anyone that you can’t deliver furniture to people’s homes in a truck that can’t pull into a typical driveway. But Rooms To Go doesn’t apparently doesn’t use much common sense or care about their rural customers.
What Rooms To Go wants is for their drivers to park in the street and walk the furniture up the short driveways to the homes. This approach may work well for Rooms To Go in a city setting where all the homes are typically near the street, but in a rural area it is a ridiculous approach. If your driveway is a standard size and your house is not near the street, they CANNOT deliver the furniture to your home. Instead, Rooms To Go insisted that I go find a pickup truck and move the furniture from their Rooms To Go truck in the street to my home. Well if I had a pickup truck to move furniture with, why would I pay for delivery service?!
I sent the delivery team on their way, as they told me that this was the only option. I ended up talking to the store manager, the store delivery supervisor, and two Rooms To Go call center agents. All of these Rooms To Go employees confirmed that they only have one size truck, and that meeting that truck in the street with a pickup truck was standard procedure.
So to be clear, Rooms To Go offers paid, ‘white glove’ delivery service that they can only provide under certain circumstances. We were not made aware of this until the Rooms To Go big rig was parked in the street in front of our home. If you have a standard driveway, and your house is not located near the street, Rooms To Go WILL NOT deliver the furniture to your home. This has been confirmed by every Rooms To Go representative I have spoken to, and I have since cancelled the order.
I will never shop Rooms To Go again and I will certainly let everyone know about the horrible service we received. The delivery option advertised by Rooms To Go is an outright fraud as it does not address the special circumstances required to actually take delivery. Everywhere you look online, people are complaining about Rooms To Go and their terrible customer service. Not only that, Rooms To Go seems to be falling all over themselves trying to address these complaints with ‘Oh we are so sorry about that’ responses rather than just improving customer service.
We plan to go to a local furniture store where they value their customers and deliver what they promise. So long, Rooms To Go!